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Where Can I see a demo ?


Click for demonstrations

 

 

Pricing

What does ibooka cost ?

Please click here for pricing


How do I sign up ?


Sign up now for your own instant ibooka booking and reservation site


Can I see a Presentation ?  
 

What is ibooka ?
View a short presentation
(right click and download for best performance)



Customisation

The appearance and operating mechanism can be changed very quickly by you , allowing you to use your own corporate branding, so that the booking pages appear to your customers as part of your own site.


ibooka Frequently Asked Questions

As you would expect, we have previously received a lot of questions about ibooka from our prospects and customers.  We have added any recurring questions here and if you click on the question you should be provided with the answer that we gave to them.

 

Getting Started

Where do I start ?

How long does signup take ?

I created a free trial but I cannot access it - why not ?

What Computer equipment do I need for ibooka ?

How do I go live with ibooka after my free trial

Do I need to buy additional hardware ?

Is ibooka available 24/7 ?

Is ibooka ok for my time zone ?

 

Logon

I have created a free trial - how do I log in ?

Can I move the logon and make it look different ?

Can I make it so only people I approve can log on ?

 

How ibooka looks

Can I change the layout of the ibooka system to look like my web site ?

Can I upload my own pictures ?

Can I make messages, bookings, text, etc appear in different colours ?

Can I have my own unique buttons for help, search, next, etc ?

Can I change the email confirmation message that my customers get ?

 

Membership/User

I already have a membership database, can I load my existing customers into ibooka as a batch file ?

Can I make it so only people I approve can log on ?

Can I let my customers register themselves ?

How do I know that someone who registers is real ?

 

Customising ibooka to fit your needs

Can I show how much each service I offer costs ?

Can I change the currency and currency symbol to anything I want ?

Can I alter the site name that appears at the top of each screen and on emails to be something more descriptive ?

Can I set when I am open and when I am closed

Can I limit my customers so that they cannot book more than 2 weeks in advance ?

 

General

How does ibooka work ?

It all looks good but I don’t know anything about web sites or building them ?

Who are ibooka ?

When I go live am I signing up for a long term commitment that ties me in for an extended period ?

Are the any hidden costs to running an ibooka site ?

Does ibooka provide me with management reports ?

Can I add advertisements and links to my ibooka site ?

Can I use my ibooka system as my main web site ?

What about my customers that don't have access to the internet ?

What’s the catch - this all looks too good to be true - there has to be a catch ?

 

ibooka Demonstration Systems

On the demonstration systems I do not get an email confirmation of bookings - why not ?

 

Security and passwords

Is ibooka secure enough for my business ?

What if one of my customers forgets their password ?

What if I leave my computer on and the logged on to ibooka ?

Is it easy for my customers to change their password ?

 

Help and Support

What help is there for me and my customers when using ibooka ?

Help!!! I've uploaded a wrong template and all of the pages on my website are blank!  What do I do ?

 

How to....

How do I close a service for a period of time (like a tennis court that needs repair, hotel rooms that need maintenance or a driving instructor going on holiday) ?

And finally....

Is it really this simple ?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Start

Where do I start ?

After reading the information on this website you should  review the demonstration systems.  Then simply sign up for your site and try out ibooka our completely free, no obligation trial set up service for you.

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Log in

I have created a free trial - how do I log in ?

All ibooka website are initially set up with a default administrative user - simply use the user id=admin and the password=ibooka.  However, after you log in we suggest that you change the password (through the change password menu option) to protect form others accessing your system.  Alternatively, you can log in as a user. the easiest way to do this is to "register" yourself on your site by using the "register" button on your ibooka site.

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New Site

I created a free trial but I cannot access it - why not ?

ibooka provides you with your own unique website and just like any other website this means DNS has to be propagate across the world wide web.  In most cases this is almost instantaneous, however, the time that it takes depends on your ISP.  For this reason it can take 24 or 48 hours for DNS to be fully populated and you may experience some difficulties accessing your web site during this time period.  Thereafter you should not have any problems.

Another common problem is that people put "www." at the beginning of their ibooka website name.  The format of your ibooka website name is http://<name you choose>.ibooka.com, if you have any problems simply clear out the address line in your browser and type the name in fully, starting from http://

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ibooka

How does ibooka work ?

There is a a lot of information about ibooka on this website, however, the best way to understand what ibooka can do for you is to review the demonstration systems.

Please also do not hesitate to email us at  Contact us with any questions or if you would like to talk to a human being about how ibooka can provide a premium booking solution for you.

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Demonstration sites

On the demonstration systems I do not get an email confirmation of bookings - why not ?

On the demonstration sites we have set up some test users and administrators for people to use as they explore the features of ibooka.  Some people are wary these days of putting in their email addresses or giving personal information when they first start to explore something new on the internet.  ibooka understands and respects this as we know that many companies do not have as strict a privacy policy as we do.  For this reason we make the example users and administrators available and these have email addresses that send booking confirmations back to ibooka.

If you would like to see how this part of ibooka works then please use an ibooka demonstration system that allows registration and register yourself (using the "register" button on the home page when you are not logged in).  Then logon as yourself and make a booking.  ibooka should then function just as it would in a live environment and you will receive a confirmation email automatically from ibooka.

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Web sites

It all looks good but I don’t know anything about web sites or building them ?

Although we have many satisfied users, we know it can be a bit daunting to start off with any new software system or you may not know anything about HTML or websites. Don’t worry, many of our customers don’t know anything about websites and they do not need to.  ibooka offer a completely free, no obligation set up service for you.  Simply sign up for your site and then email us at Contact us to request your free set up. Remember to let us know if you have a web site and what its address is.  we really are delighted to perform this task for you.

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What’s the catch

What’s the catch - this all looks too good to be true - there has to be a catch ?

We understand your question and it is quite right to ask.  In fact the biggest challenge for ibooka is that ibooka’s customers always look for the “catch” and that's why ibooka is provided with this completely free, no obligation trial for you to try the system out and see how well it helps improve service and footfall in their business.  This seems to us to be the only way to prove that there really is "no catch". 

You can also see what others have said about us in the testimonials on the front page of our web site or via this example.

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Biznic Limited

Who are ibooka ?

ibooka is a trading name of Biznic Limited is a private company that operates globally.  Additional information on Biznic Limited maybe found on our about us page.

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Availability

Is ibooka available 24 hours a day, 7 days a week

Yes.  ibooka is designed to operate 24 hours a day, 7 days a week, 365 days a year.  it is a comprehensive boking system that allows your business to be open even when you are closed.

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Time zones

Will the time zone I am in be ok and correct with ibooka ?

Yes.  In the Systems parameters (Admin menu) the time zone is set to whatever you want it to be (i.e. wherever you are in the world) and ibooka then uses this throughout the booking system.

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Management reports

Does ibooka provide me with management reports and historical information to help me run my business ?

Yes.  ibooka provides a broad range of reports as standard, covering operational as well as higher management requirements. Additionally, the complete bookings database can be downloaded in standard text format (via the download data option in the administrator menu) for import into your own analysis end reporting tools such as Access, Lotus, Excel or into another application that you may have running in your business.

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Computer equipment

What Computer equipment do I need for ibooka ?

If you can access the internet then you don’t need any additional computer hardware or software to run ibooka !

The only computer hardware you need is one or more PCs or Macs with a web browser and a connection to the Internet. No expensive server hardware or software, complex networks - and best of all, no operating worries as we not only provide the servers that run our software, we also maintain them, apply software patches & upgrades and back up your data - leaving you to get on with your business. ibooka becomes part of your existing web site (if you don't have a web site, ibooka also provides you with a home page and contact us page allowing your ibooka booking site to also be your main web site)

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Do I need to buy additional hardware ?

No you do not. If you can access the internet then you don’t need any additional computer hardware or software to run ibooka !

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Security

Is ibooka secure enough for my business ?

Your customers can book and amend bookings in their name only. Your staff can make and amend bookings – as well as carry out a range of other administrative and management functions – on behalf of any customer.
You remain in control at all times. Only customers to whom you have given an ID and password can use the system and withdrawing a user is as simple as a couple of clicks. Setting up the system has been made as quick and painless as possible and all administration and customisation is performed using simple, easy to understand forms.

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Go Live

How do I go live with ibooka after my free trial ?

Once you are ready to go live, all you have to do is select the "go-live" option in the administration menu.  ibooka will pop up (note: you must have pop-ups allowed for going live) a confirmation window that will ask you if you are sure and if you confirm that the "free trial" banners will disappear from your site and you will be live.

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Commitment

When I go live am I signing up for a long term commitment that ties me in for an extended period ?

If you change your mind after you have gone live simply email ibooka at Contact us and we will be happy to remove you ibooka site.  However, if you simply stop using your ibooka system, break the link from your website or remove any "resources" that could be booked then your ibooka system cannot be used and there are no further costs or obligations.

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Costs

Are the any hidden costs to running an ibooka site ?

No.  Our pricing policy is simple, published and completely transparent.  Also, as stated above, if you simply stop using your ibooka system, break the link from your website or remove any "resources" that could be booked then your ibooka system cannot be used and there are no further costs or obligations.

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How long does signup take ?

Once you complete your automated sign up for ibooka you should find that your site is available within minutes. The only possible delay maybe for the DNS of the website to propagate throughout the internet (which is outside of ibooka's control), however, usually our customers have virtually instant access once their sign up is complete.

 

The ibooka signup process could not be simpler. It just takes a couple of minutes to fill into a form some details about yourself and then ibooka will automatically send you an email with a confirmation code.  You have to receive this email and then copy the code into the sign up form (ibooka do this to make sure that you really are who you say you are) and your sign up is complete.  You can see this process here.

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Simple

Is it really this simple ?

Yes it is.  But don’t take our word for it.  Try ibooka for yourself now with a free, no obligation trial

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Can I change the layout of the ibooka system to look like my web site ?

Absolutely, this is the very essence of ibooka. You can change the whole look and feel of your ibooka site to look like your own website or the one you always wanted.  The really beauty of this is that you don't need to be an expert in websites, be able to write html or even understand website to do this.

First, you can change your ibooka site's "template" through the appearance section of the administration menu.  You can request for a sample template to be downloaded to you and then either, if you are technically inclined, follow the instructions in the ibooka user manual, modify this and upload it to you site.  However, most ibooka customers take advantage of the ibooka free site set up service which means that we will create your template, update your ibooka site and then email this to you.

Next, You can change virtually all the pages, messages and text on ibooka through the "Update HTML" section within the administration menu.  From the initial email that is sent to new users when they register through the information on the home or contact us page.  However, once again, ibooka is happy to create initial pages for you, completely free of charge as part of our site set up service, and then email these to you also.

It really is up to you how you go about setting up a truly unique personal ibooka site, either ibooka doing it for free or working through it yourself, in fact we often find that ibooka are requested to set up a site for a new customer and then they like to take it over and amend it with little tweaks and maintenance modifications. Whatever you choose, ibooka is a highly configurable system as can be views on our various demonstration systems that we have set up for your review.

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Can I upload my own pictures ?

Yes you can. You can use any pictures, images or graphics that you wish in the ibooka pages that you can upload to your ibooka system via the "update html" function in the administration menu.  You can them upload these images through the site appearance facility in the "Appearance" section of the administration menu.  You simply "browse" for the image on your local computer and then use the upload button to send it up to your ibooka website.

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Can I move the logon and make it look different ?

Yes.  In the Template file that you use to set the look and feel of your ibooka site you will find the " %loginform%" place marker, you can move this place marker anywhere in the template to move around where the login form is displayed.  However, if you would like to completely different style of login (as can be seen in the massage demo site) then you can replace %loginform% with %loginformw%.

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Can I make messages, bookings, text, etc appear in different colours ?

Yes, of course.  In the "template" file that you will use for the design of your ibooka system there is a very simply style section that allows you to select the style, colour, size, boldness and type of all the different words and symbols on your ibooka website.  For Example, you can change events to have a different background colour, links to be bigger, smaller or to glow, words to be on one colour or another.  Of course you can also override these setting through HTML code that you might want to send up to ibooka for any individual ibooka page or email.

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Can I have my own unique buttons for help, search, next, etc ?

Yes. It is easy to customise the buttons on your ibooka site to whatever images you want.  The ibooka user manual gives full details, however, the most frequently used buttons use the image:

Previous = btn_prev.gif

Make Booking = btn_book.gif

Next = btn_next.gif

Search = btn_search.gif

Confirm = btn_confirm.gif

Help = btn_help.gif

Just create a new button using any standard graphics or word processor package, save it as one of these files names and upload the new file via the appearance section of the administration menu to replace the original button on your ibooka site.

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Can I change the email confirmation message that my customers get ?

Yes. You can change virtually all the messages and text on ibooka through the "Update HTML" section within the administration menu.  From the initial email that is sent to new users when they register through the information on the home or contact us page.

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I already have a membership database, can I load my existing customers into ibooka as a batch file ?

Yes, it's easy to load an existing member or user database. In the Administration menu there is a section called "Load Membership".  The first thing you should do is download a blank file that contains headings for your ibooka membership file, there is a link to do this on the load membership page. Convert your membership file to a TSV (that's a Tab Separated Values) file and align the fields with the headings you have downloaded.  Don't worry if you don't have information for all the ibooka headings, just leave any headings that you don't have data for blank. Then use the "send this file" function to upload your database to your ibooka site.

There are several "check box" options that you can select when uploading your database which are self explanatory, such as "overwrite existing data" and "purge before writing", however, the most useful is "send an email to each user giving them their new password", if this box is checked then as each new user record is created an email is also created and send to the user to tell them that they are registered on the system and what their user id and password is.

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Can I make it so only people I approve can log on ?

Yes you can. Simply change the parameter "Allow Registration" in the administration menu in the parameters section from yes to no and your ibooka system will become what we call a closed system.  This means that only those users that you have provided a user id and password to can gain access to your system and that new users are not able to register themselves.  If you wish to add another user then this must be done by the administrator who will simply complete the user registration on behalf of the new user via the administration menu section "Edit Users".

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Can I let my customers register themselves ?

Yes you can. Simply make sure that the parameter "Allow Registration" in the administration menu in the parameters section is set to yes and a "register" button will appear on the home page of you ibooka website.  This allows users to register themselves on your ibooka system and complete a form with all the personal information that you need to hold about them.  ibooka will also check that the email address that they are using belongs to a valid email server, thus eliminating random incorrect registrations from hoaxers.

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How do I know that someone who registers is real ??

When you allow a customers to register themselves on your ibooka system or if you, as an administrator, register a customer ibooka will check that the email address that they are using belongs to a valid email server, thus eliminating random incorrect registrations from hoaxers.

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Can I show how much each service I offer costs ?

Yes. In the parameters section of the administrator menu on your ibooka website you will find a parameter called "Show Prices", this can be set to yes or no.  If it is set to yes then the cost for each resource, as set up by you in the resources definitions, will be displayed with the resource name on the booking page.

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Can I change the currency and currency symbol to anything I want ?

Yes. In the parameters section of the administrator menu on your ibooka website you will find a parameter called "Charging currency", this can be set to whatever symbol you want from $, £, YEN, etc and thereafter all of the places where a currency symbol is used on your site this symbol will appear.

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Can I alter the site name that appears at the top of each screen and on emails to be something more descriptive ?

Yes. In the Parameters section of the administrator menu there is a parameter called "Site Name" and you can set this to whatever you want your site to be called.  This name will then appear in the top blue bar of your internet explorer browser and also in any emails that are sent to your customers by ibooka.

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Can I set when I am open and when I am closed ?

Yes. In the Parameters section of the administrator menu there is a parameter called "Daymask" and you can set this through simple Y's and N's to indicate the days you are open and the days you are closed.  There are also parameters in the same section called "Start Time" and "End Time" that indicate when you open and close each day.

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Can I limit my customers so that they cannot book more than 2 weeks in advance ?

Yes. In the Parameters section of the administrator menu there is a parameter called "Booking Window" and you can set this to either "0", which indicates that there is no restriction and your customers can book anytime into the future or to any other number which indicates how many days into the future that they can book.  Usually we see this parameter set to 14 or 30, however, it is up to you as to how many days you want to allow your customers to be able to book in advance.

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What if one of my customers forgets their password ?

Of course some of your customers or users will forget, lose or mislay their passwords. Because all passwords in ibooka are stored with one way encryption you (and nobody else either) is able to simply look up a password and remind the user, therefore, ibooka has an automated system to help.

Your users simply need to type in their email address into the user id field and press the "remind" button.  However, as we know that they will forget this as well, if they simply press the "remind" button without entering their email address then fully instructions on what to do are displayed.  This will make ibooka generate a new "one way encrypted" password for that user and email it to them.  The user can then log on and if they want change their password to something that they might remember.

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What if I leave my computer on and the logged on to ibooka ?

If you log on to ibooka and then leave your computer unattended it is possible for someone else to come up to the computer and make a booking, cancel a booking or perform another task that you have the authority to perform in your name ! Therefore, ibooka treats every logon as a session and if a session has been idle for a long period of time will terminate the session to protect the user.  When this happens the user is logged out and if they try to perform a task on ibooka they will be asked to log back in again first.

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Is it easy for my customers to change their password ?

Whenever a user logs on they are presented with a menu that has four options, home (which is the home page), Booking (which enables them to make, cancel, view, etc) bookings, Contact Us (which takes them to the contact us page) and Change Password.  By selecting Change Password they are requested to enter a new password and confirm this.  When they submit the page the new password is encrypted and stored for them to use the next time they log on.

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What help is there for me and my customers when using ibooka ?

ibooka has what is called "context sensitive help" throughout the system, this means that whatever page you are on you can press the "help" button and a specific help screen for that page is displayed.  There is also a link to the user section of the online user guide on each help screen. This should be enough to guide your users around the system.  However, for the administrators, ibooka provides a comprehensive user manual.  This is available from the ibooka website and also as a link from all help screens when you are logged on as an administrator.

However, ibooka provide further free support for site owners.  Although we have many satisfied users, we know it can be a bit daunting to start off with any new software system. Therefore, ibooka offer a completely free, no obligation set up service for you.  Simply sign up for your site and then email us at Contact us to request your free set up. Remember to let us know if you have a web site and what its address is.

In addition to the comprehensive user documentation and free site configuration service, ibooka is also there to help you every step of the way after you go live. Our support team are available to answer questions, address any problems you may have and often simply point out existing functionality that you are not using.  In fact anything to help keep ibooka as an accretive and positive part of your future business strategy. 

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How do I close a service for a period of time (like a tennis court that needs repair, hotel rooms that need maintenance or a driving instructor going on holiday) ?

This section of our website is currently under construction.  The positive answer to this question will be posted here shortly.  In the meantime, try ibooka for yourself now with a free, no obligation trial

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Can I add advertisements and links to my ibooka site ?

Absolutely.  Because ibooka is your own personal web site you can customise it any way that you want and this includes posting advertisements and other revenue earning items on your site.  All that you have to do is stay within the "good practice" guidelines in your ibooka license agreement and then what you post on your website is truly up to you as long as you and your customers are continuing to use the online booking facility of ibooka.  Just one booking a month will continue to keep your ibooka system available for your customers to access and for you to post your advertisements and other information.

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Can I use my ibooka system as my main web site ?

Yes you can.  While ibooka is not designed to be a complete replacement to a separate website it is a very cost effective option for organisations that do not have their own website by providing a home page and a contact us page as well as the full online booking functionality and pages.  Many of our customers that do not have their own website use ibooka to provide them with a web presence and the best thing of all is that it is FREE as long as you and your customers are continuing to use the online booking facility of ibooka.  Just one booking a month will continue to keep your ibooka system available for your customers to access and for you to post your news, information and contact details.

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What about my customers that don't have access to the internet ?

If any of your customers do not have access to the internet or simply feel more comfortable continuing to phone you to make a booking then you can still use ibooka.  As the administrator you have the ability to "register" any of your customers and using the ibooka "book for" feature in the administration menu you can make a booking for them.  If they have an email address then ibooka can still provide them with a confirmation email but if they don't then simply leave the email address in their user profile blank and ibooka will not send them one.

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Help!!! I've uploaded a wrong template and all of the pages on my website are blank!  What do I do ?

Don't Panic ! All is not lost and you are definitely not the first person to do this.  Unfortunately, when you give the ability to completely change the look and feel of a website you also give the ability for an incorrect file to be sent up that sends the look and feel haywire.  However, it is simple to fix.

In the address bar of your browser, enter the following:

http://yoursitename.ibooka.com/admin/skins.htm?fixskin=golf

The skins page will be displayed using the golf template, confirm this and then you can start again by uploading a revised template.html file and you will see that all your changes are still there.

 

But if it was a bit worrying when it looked like all your work at gone please don't forget that ibooka provide free support for site owners.  Although we have many satisfied users, we know it can be a bit daunting to start off with any new software system. Therefore, ibooka offer a completely free, no obligation set up service for you.  Any time after you have signed up for your site you can email us at Contact us to request your free set up. Remember to let us know if you have a web site and what its address is.

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